Dear esteemed client and/or guardian(s) of our client,
As we enter the third year of COVID-19, and currently face increasing rates of infection, we want to remind you that telehealth is a safe and effective option to continue therapy. I want you to know that the health and welfare of our clients and staff members are paramount to myself and to our organization.
Samaritan’s leaders regularly discuss the ongoing outbreak of COVID-19 and stay current with the Centers for Disease Control (CDC) and The State of Wisconsin Department of Health and Human Services (DHS) protocols, as well as guidance provided by our national professional organizations and our accrediting organization, the Solihten Institute. By taking proactive preventative measures, it is our goal to maintain the safety of our clients and staff while providing the highest level of care.
If you are a Samaritan client, we currently offer three therapy platforms. The initial session is conducted via zoom or telephone and depending on treatment necessity subsequent sessions may be in the office. If you choose to be seen in person, the following protocols must be followed by the client, anyone who accompanies the client to the appointment, and the provider:
- You agree to cancel your in-person appointment if you have a fever, shortness of breath, coughing, or any other symptoms that may be associated with COVID-19 or if you have been exposed to another person who is showing signs of infection or has confirmed COVID-19 within the past two weeks. You will not be penalized for cancelling appointments without advanced notice.
- You will be asked to wait in your vehicle or outside the office upon your arrival until 5 minutes before your appointment.
- Upon entering the building, please wait to enter the clinic area until there is no one in the clinic vestibule.
- A list of screening questions is listed by our front desk staff. Please read over, if you screen positive, we will not proceed with the appointment. It may be possible to arrange to meet via telehealth.
- You and up to one caregiver who will be allowed to accompany you will be required to wear masks in all areas of the office (your provider and other SCC staff will too). If you do not have a mask, one will be provided to you.
- Should you refuse to wear a mask, the appointment will be rescheduled for a telehealth visit.
- Hand sanitizer dispenser will be provided at the office entrance for use.
- You will adhere to the safe distancing precautions we have set up in the entrance and office space. For example, you won’t move chairs or sit where we have signs asking you not to sit. You will keep a 6-foot distance from others and there will be no physical contact (e.g., shaking hands) with others in the office.
- You will try not to touch your face or eyes with your hands. If you do, you agree to wash or sanitize your hands.
- You understand that based on your current life circumstances and level of risk for exposure to COVID-19, your provider has the right to determine the safest way to deliver your care.
- If you are bringing your child, you agree to ensure both you and your child follow all these sanitation and distancing protocols.
- You will immediately inform your provider if:
• You have been exposed to COVID-19
• A resident of your home tests positive for COVID-19
The above precautions may change in response to the pandemic. If that happens, you will be informed of any necessary changes. We appreciate your cooperation with this protocol.
Please follow us on our social media for updates:
We recommend these trusted resources for the latest information on COVID-19:
State of Wisconsin DHS: dhs.wisconsin.gov/covid-19
Hannah Keelser, MS, LPC
Interim Clinical Director